ITIL® Foundation (Version 5)
IT service management. Latest ITIL® 5 – the worldwide standard for modern ITSM.
The heart of ITIL® 4. Create, Deliver & Support teaches you to integrate agile methods, automation and a culture of collaboration into everyday IT: from service design and development through value streams to support and performance measurement. A module of the ITIL® 4 Managing Professional path.
Co získáte
- ITIL® 4 Specialist: Create, Deliver & Support certification
- Module of the ITIL® 4 Managing Professional designation
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Who It Is For
CDS is for ITSM managers and professionals who run IT and digital products and services and are accountable for delivering them end to end.
Who it is for:
ITSM managers and practitioners who run IT and digital products and services, people responsible for delivering them end to end, and holders of existing ITIL qualifications who want to update and extend their knowledge.
Typical roles in the course:
ITSM and service delivery managers: align IT with business strategy and set up effective value streams.
Operations and support team leads: raise performance across teams, value streams and workflows.
ITIL Foundation holders: gain a universal approach across methods (Agile, DevOps, IT4IT).
Prerequisite: ITIL® 4 Foundation (or any ITIL® v3 certification) and accredited training – PeopleCert releases the exam result only with proof of training.
Why This Course?
The module that connects all practices into a working whole.
Planning and managing resources into effective value streams.
Agile methods, automation and a culture of collaboration in practice.
One of the four modules of the ITIL® 4 MP designation.
Options
A certificate that advances your career. Exam? On us!
Standard
In-person or virtual training with an accredited trainer from the comfort of your home office.
- Certification
- Official eBook
- 5x8h of instruction
- Retake course TX
- Basic templates
- Take2 (2nd exam free)
- MasterClass courses & library
- Renewal without a new exam (CPD)
PeopleCert +
You manage IT services and clients need you. Get the best, without compromise.
- Certification
- Official eBook
- 2x8h with trainer
- Premium templates
- 2 sets of practice tests
- Retake course TX free
- Take2 (2nd exam free)
- MasterClass courses & library
- Renewal without a new exam (CPD)
Custom Training
Workshop for 5+ people. No boring theory. Immediate application in real situations.
- Everything from PeopleCert+
- Best price guarantee
- Your environment simulation
- Focus on specific problems
- One-year support from TAYLLORCOX
Course Schedule
Block Duration
90 minutes
Teaching Hours
16 hours
Refreshments
Included
Exam
Including exam
Course graduates master the design, development, delivery and support of IT services according to ITIL® 4: value streams, agile and lean methods, automation, a culture of collaboration, performance measurement and continual improvement. The certification includes the official ITIL® 4: Create, Deliver and Support eBook.
The certification exam takes place on paper or online at an individual time after course completion. Candidates will receive a voucher with which they can book their final exam date.
09:00 – 10:30
Introduction and organizing for CDS
- ITIL 4 and SVS recap
- Organizational structure and teams
- Culture of collaboration
10:30 – 10:45
Coffee Break
10:45 – 12:15
Value streams
- Value stream mapping
- Designing and developing a new service
- User support
12:15 – 13:00
Lunch
13:00 – 14:30
People, competencies and culture
- Roles and competencies
- Employee experience
- Managing teams
14:30 – 14:45
Coffee Break
14:45 – 16:00
Exercise – value stream
- Mapping your own value stream
09:00 – 10:30
Technology and automation
- Integration and automation
- Robotic process automation, AI
- Platforms and tools
10:30 – 10:45
Coffee Break
10:45 – 12:15
Prioritizing and managing work
- Priorities and swarming
- Shift-left
- Outsourcing and suppliers
12:15 – 13:00
Lunch
13:00 – 14:30
Measurement and improvement
- Metrics and KPIs
- Continual improvement
- Case study
14:30 – 14:45
Coffee Break
14:45 – 16:00
Exam preparation and Mock exam
- Review, Q&A
- Practice test
Harmonogram kurzu
PeopleCert
Only the latest version of the certificate here
TAYLLORCOX is an official ATO (Accredited Training Organisation) for PeopleCert. With us, you have the guarantee of training and exams in the current valid version. A prestigious certificate and digital badge are included in the price. No extra costs. Plus:
Certification included in price
2 practice tests free during course
Option to insure your certification (guarantee)
Official exam can be taken as a mock exam
Certificate List
Valid:
Previous, expired:
Always Current Materials
The course includes everything and combines modern digital learning with a comprehensive PeopleCert ecosystem. This is the easiest way to earn an official ITIL certification in the Czech Republic and Slovakia. The course price includes:
2x official practice tests and certification exam
Certificate in digital form in English
Upon request, we will provide certified court translation into other languages
Optional services are also available:
Take2 - Exam insurance and option for free retake exam if unsuccessful.
PeopleCert Plus Membership - Exclusive membership with access to digital resources, updates, Take2, and other benefits.
PeopleCert Exam Voucher Extension - Extend the validity of your voucher by another 6 months.
TAYLLORCOX Campus
The most modern training campus in the Czech Republic
You do not pay for an attempt, but for results. A well-run course means that the vast majority of managers succeed on the first try. This is helped by top-class experts (Approved Trainers) with extensive experience. The learning environment is another guarantee.
In the center of Prague
On top with 360-degree views
The most modern campus in the heart of Europe
With unparalleled transport accessibility
A range of innovations: simulations, robots, Apple Vision Pro
98.9% Certification Success Rate
The exam format complies with PeopleCert international standards and ensures fair, objective assessment.
40 questions (multiple choice)
Time limit 90 minutes
Minimum score to pass: 70% (28 out of 40)
Closed book – no reference material
Non-native speakers get 25% extra time
Exam in English
PeopleCert Plus Membership
Unlock your potential with maximum certificates
PeopleCert Plus is an exclusive membership that allows you to extend your certification validity without having to take a new course and exam. This keeps your professional qualification current. Plus, you get these exclusive benefits
Digital badge
Option to retake exam
Free practice certification exam
Sample templates, materials, and methodologies
Library with 150+ paid resources free
Excellence comes from industry experts
Only our trainers are Accredited Trainers & Consultants. What we teach, we successfully implement.
Michal Bosko
Approved Trainer
Petr Valenta
Approved Trainer
Lukáš Adámek
Approved Trainer
Frequently Asked Questions
Do you have questions about course delivery or ITIL® certification? We have prepared answers to the most common ones.
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What will you learn in the course?
First and foremost, you will master a comprehensive project management system that will guide you through the entire lifecycle. From the initial idea to its successful closure.
How does the exam work?
You can take the exam immediately during the course in paper form, or at any time in the following days from the comfort of your home online. In the case of an electronic exam, we will provide you with an exam voucher with instructions.
How long is the certification valid?
A PeopleCert certification (PRINCE2®, PRINCE2® Agile, ITIL®, MSP®, MoP®, M_o_R® and P3O®, in every version and level) is valid for 3 years from the date of issue. After three years you have three ways to keep your certificate active:
Retake the exam: you sit the exam of the same level again.
Progress to a higher level: you pass the exam of the next level (this automatically extends the lower level by another 3 years).
Earn CPD points: as a PeopleCert Plus member you record professional development activities (at least 20 points per year, 60 points over 3 years) and renew without a new exam.
Important: if you do not renew, the certification does not disappear. You stay in the Successful Candidates Register, but with a note that your certificate is not aligned with current requirements.
In what language are the materials and exams?
Courses are taught in Czech, or in English on request. The exam language depends on the certification:
PRINCE2® 7 Foundation and Practitioner: the exam is available in Czech, Slovak or English.
PRINCE2® Agile, ITIL®, MSP®, MoP®, M_o_R® and P3O®: the exam is in English; non-native speakers get 25% extra time.
Official PeopleCert publications and eBooks are in English; our study materials, practice tests and mock exam are prepared in Czech. The certificate is always issued in English; a certified translation can be arranged on request.
Is it possible to finance the course through the Employment Office?
It is possible to complete a retraining program as a Project Manager, which is fully funded by the Employment Office.
Might Be Useful
Complete portfolio of methodologies for managing projects, programs, portfolios, and risks. Choose the area that matches your professional goals.
ITIL® 5 Unleash Your Potential
5 539 ratings
How Our Graduates Rate Us
What makes our references exceptional? They are not one-off events. People like to come back to us and do not close the door in front of us.
Martin V.
Projektové řízení a.s.
Excellent course with practical examples. The instructor was very experienced and was able to explain everything clearly. I definitely recommend it!
Lucie N.
Great experience! The course helped me better understand project management and apply PRINCE2® in practice. I especially appreciate the practical workshops.
Pavel S.
IT Consulting Group
Professional approach, quality materials, and excellent instructor. The course exceeded all expectations and I obtained my certificate. Thank you!
Tereza M.
Management Solutions
Very beneficial course with practical examples from real projects. The instructor was able to answer all questions and explain everything with concrete situations.
Hana K.
Excellent practical examples from real life. I appreciate the interactivity and engaging approach. Plenty of space for questions, Eda is simply a professional in the right place. Thank you!
Jiří K.
The course was very well structured and contained everything needed for successful exam completion. I appreciate the interactive approach and practical exercises.
Monika P.
Business Excellence s.r.o.
Excellent course with a professional instructor. The materials were clear and the practical examples helped me better understand the PRINCE2® methodology.
Markéta H.
DXC Technology
Excellent instructor, nice presentation
Radek B.
Excellent experience! The course gave me new knowledge and skills in project management. The instructor was very experienced and was able to explain everything in an understandable manner.
Kateřina L.
Projektové řízení a.s.
Professional approach and high-quality instruction. The course met all my expectations and I obtained the certificate. I definitely recommend it to anyone interested in PRINCE2®.
David T.
IT Solutions
Excellent course with practical examples and interactive approach. The trainer was able to answer all questions and explain everything using real-life situations from practice.
Anna R.
Great experience! The course helped me better understand project management and apply PRINCE2 in practice. I especially appreciate the practical workshops and quality materials.
Tomáš T.
The course was well structured, contained practical examples from practice that facilitated understanding of the theory.
Petr N.
Very professional approach, excellent materials, and outstanding instructor. I definitely recommend it!
Jana S.
Tech Solutions s.r.o.
The course met all my expectations. Practical examples and an interactive approach helped me understand the PRINCE2® methodology very much.
Veronika K.
The best training I have completed so far. Excellent response to questions.
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