ITIL® AI Governance
Customer experience. Build IT services that customers love.
Master IT service management according to the latest standard. ITIL® 5 Foundation gives you a complete overview of the framework for IT service management – from strategy through design and operations to continuous improvement. Enter the world of ITSM with a certification recognized worldwide.
What you will get
- ITIL® 5 Foundation Certification
- Open to all (no experience required)
+420 725 536 797
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Upcoming available dates
Who is this course for
ITIL® 5 Foundation is the gateway to the world of professional IT service management. The course is for anyone who wants to understand modern ITSM.
Who is this course for:
For IT managers, service desk leaders, IT consultants, and anyone who wants to understand IT service management according to a worldwide standard.
Typical roles in the course:
IT managers: will gain a comprehensive overview of IT service management according to the world standard.
Service desk leaders: will understand the process interdependencies and learn to manage support effectively.
IT consultants and everyone who wants to bring system to IT services – this course is the fundamental certification for ITSM professionals.
Why this course?
ITIL 5 – an updated standard that includes AI, cloud, and modern ITSM.
Open to all. No prior IT experience required.
34 ITIL practices for daily IT service management.
Certification recognized by millions of professionals worldwide.
Options
A certificate that does not expire. The exam? We cover it!
E-learning
$700
Study anywhere, anytime. Interactive e-learning without compromises.
- Certification
- Official eBook
- 16h online course
- TX course retake
- Basic templates
- Take2 (2nd exam free)
- MasterClass courses & library
- Lifetime ITIL certificate
Standard
$995
In-person training or virtual course with an accredited trainer from the comfort of your home office.
- Certification
- Official eBook
- 3x8h of training
- TX course retake
- Basic templates
- Take2 (2nd exam free)
- MasterClass courses & library
- Lifetime ITIL certificate
PeopleCert +
$1,135
You manage IT services and clients need you. Get the best without compromises.
- Certification
- Official eBook
- 3x8h with trainer
- Premium templates
- 2 practice test sets
- TX course retake free
- Take2 (2nd exam free)
- MasterClass courses & library
- Lifetime ITIL certificate
Custom Training
Individual
Workshop for 5+ people. No boring theory. Immediate application in real situations.
- Everything from PeopleCert+
- Best price guarantee
- Simulation of your environment
- Focus on specific problems
- Annual support from TAYLLORCOX
Course schedule
Block length
90 minutes
Teaching hours
24 hours
Refreshments
Included
Exam
Included
Course participants will gain knowledge for IT service management according to the ITIL® 5 framework. They will learn to apply the Service Value System, practices, and principles for effective IT service management. The Foundation certification includes the ITIL 5 Foundation eBook (also available in print).
The certification exam is held in paper or online format at an individual time after the course completion. Candidates will receive a voucher that they can use to book their final exam date themselves.
09:00 – 10:30
Introduction to ITIL® 5
- What is ITIL 5
- Service management concept
- Key principles
10:30 – 10:45
Coffee Break
10:45 – 12:15
ITIL Service Value System
- SVS
- Guiding Principles
- Governance
12:15 – 13:00
Lunch
13:00 – 14:30
Service Value Chain
- Plan, Improve, Engage
- Design & Transition
- Obtain/Build, Deliver & Support
14:30 – 14:45
Coffee Break
14:45 – 16:00
Exercises and discussion
09:00 – 10:30
ITIL Practices I
- Incident Management
- Service Request
- Problem Management
10:30 – 10:45
Coffee Break
10:45 – 12:15
ITIL Practices II
- Change Enablement
- Service Level Management
- Service Desk
12:15 – 13:00
Lunch
13:00 – 14:30
ITIL Practices III
- IT Asset Management
- Monitoring
- Deployment Management
14:30 – 16:00
Continuous Improvement and exercises
09:00 – 10:30
Value Streams and Processes
- Creating value
- End-to-end delivery
10:30 – 10:45
Coffee Break
10:45 – 12:15
AI and Automation in ITIL 5
- Digital transformation
- AI-driven service management
12:15 – 13:00
Lunch
13:00 – 15:00
Mock exam
09:00 – 10:30
Introduction to ITIL® 5
- What is ITIL 5
- Service management concept
- Key principles
10:30 – 10:45
Coffee Break
10:45 – 12:15
ITIL Service Value System
- SVS
- Guiding Principles
- Governance
09:00 – 10:30
ITIL Practices
- Incident Management
- Service Request
- Problem Management
10:30 – 10:45
Coffee Break
10:45 – 12:15
Value Streams and Mock exam
- Value Streams
- AI and Automation
- Mock exam
Harmonogram kurzu
PeopleCert
Only the latest version of the certificate
TAYLLORCOX is an official PeopleCert ATO (Accredited Training Organisation). With us, you have a guarantee of training and exams in the current valid version. A prestigious certificate and digital badge are included in the price. No extra costs. Plus:
Certification included in the price
2 free practice tests during training
Option to insure certification (guarantee)
Official exam can be attempted as a dry run (Mock Exam)
Certificate list
Valid:
Previous, expired:
Always current materials
The course includes everything and combines modern digital learning with a comprehensive PeopleCert ecosystem. This is the easiest way to obtain an official ITIL certification in the Czech Republic and Slovakia. The course price includes:
2x official practice tests and certification exam
Certificate in digital form in English
Upon request, we can arrange a certified translation into other languages
It is also possible to purchase optional services:
Take2 - Exam insurance and possibility of a free retake exam in case of failure.
PeopleCert Plus Membership - Exclusive membership with access to digital resources, updates, Take2, and other benefits.
PeopleCert Exam Voucher Extension - Extension of voucher validity by another 6 months.
TAYLLORCOX Campus
The most modern educational campus in the Czech Republic
With us you don't pay for attempts, but for results. A well-run course means the vast majority of managers succeed on the first try. Top-notch professionals (Approved Trainers) with rich experience contribute to this. The learning environment is another guarantee.
In the center of Prague
On top with 360-degree views
The most modern campus in the heart of Europe
With unrivaled transportation accessibility
A range of innovations: simulations, robots, Apple Vision Pro
98.9% certification success rate
The exam format complies with the PeopleCert international standard and guarantees fair, objective evaluation.
40 questions
60 min time limit
Minimum score for success: 65%
Closed book (no open materials)
25% extra time for non-native speakers
PeopleCert Plus Membership
Unlock your potential with maximum certificates
PeopleCert Plus is an exclusive membership that allows you to extend your certification validity without having to take a new course and exam. This keeps your professional qualifications always current. Plus, you gain these exclusive benefits
Digital badge
Test retake option
Free practice certification exam
Sample templates, materials and methodologies
Library with over 150 paid resources for free
Excellence comes from industry leaders
Only our trainers are Accredited Trainers & Consultants. What we train, we successfully implement.
Michal Bosko
Approved Trainer
Petr Valenta
Approved Trainer
Lukáš Adámek
Approved Trainer
Frequently asked questions
Do you have questions about our courses or ITIL® certification? We have prepared answers to the most common ones.
View more
What will you learn in the course?
First and foremost, you will master a comprehensive project management system that will guide you through the entire lifecycle. From the initial idea to its successful closure.
How does the exam work?
You can take the exam immediately during the course in paper form, or at any time in the following days from the comfort of your home online. In the case of an electronic exam, we will provide you with an exam voucher with instructions.
How long is the certification valid?
The PRINCE2 7 Foundation certification (just like all other versions and levels) is valid for exactly 3 years from the date of issue. After these three years have passed, you have three options to keep your certificate "active":
Take the exam again: You retake the Foundation exam.
Progress to a higher level: You take the Practitioner exam (this automatically extends your Foundation certification by another 3 years).
Earn points (CPD): Through paid membership in the MyAxelos program, you will continuously record professional development activities (minimum 20 points per year for 3 years).
Important note: If you do not renew your certification, it will not disappear completely. You will still be in the register (Successful Candidates Register), but with a note that your certificate is no longer aligned with current requirements (not aligned with current requirements).
In what language are the materials and exams?
Both the course instruction and exam are available in Czech, English, and other major world languages.
Is it possible to finance the course through the Employment Office?
It is possible to complete a retraining program as a Project Manager, which is fully funded by the Employment Office.
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5 539 rating
How our graduates rate us
What makes our references exceptional? They're not one-time events. People love coming back to us and keep their doors open.
Veronika K.
15.05.25
The best training I have completed so far. Excellent response to questions.
Tomáš T.
06.08.25
The course was well structured, contained practical examples from practice that facilitated understanding of the theory.
Tereza M.
Management Solutions
28.10.25
Very beneficial course with practical examples from real projects. The instructor was able to answer all questions and explain everything with concrete situations.
Radek B.
20.09.25
Excellent experience! The course gave me new knowledge and skills in project management. The instructor was very experienced and was able to explain everything in an understandable manner.
Petr N.
10.07.25
Very professional approach, excellent materials, and outstanding instructor. I definitely recommend it!
Pavel S.
IT Consulting Group
05.11.25
Professional approach, quality materials, and excellent instructor. The course exceeded all expectations and I obtained my certificate. Thank you!
Monika P.
Business Excellence s.r.o.
01.10.25
Excellent course with a professional instructor. The materials were clear and the practical examples helped me better understand the PRINCE2® methodology.
Martin V.
Projektové řízení a.s.
15.11.25
Excellent course with practical examples. The instructor was very experienced and was able to explain everything clearly. I definitely recommend it!
Markéta H.
DXC Technology
25.09.25
Excellent instructor, nice presentation
Lucie N.
10.11.25
Great experience! The course helped me better understand project management and apply PRINCE2® in practice. I especially appreciate the practical workshops.
Kateřina L.
Projektové řízení a.s.
10.09.25
Professional approach and high-quality instruction. The course met all my expectations and I obtained the certificate. I definitely recommend it to anyone interested in PRINCE2®.
Jiří K.
15.10.25
The course was very well structured and contained everything needed for successful exam completion. I appreciate the interactive approach and practical exercises.
Jana S.
Tech Solutions s.r.o.
22.06.25
The course met all my expectations. Practical examples and an interactive approach helped me understand the PRINCE2® methodology very much.
Hana K.
20.10.25
Excellent practical examples from real life. I appreciate the interactivity and engaging approach. Plenty of space for questions, Eda is simply a professional in the right place. Thank you!
David T.
IT Solutions
25.08.25
Excellent course with practical examples and interactive approach. The trainer was able to answer all questions and explain everything using real-life situations from practice.
Anna R.
15.08.25
Great experience! The course helped me better understand project management and apply PRINCE2 in practice. I especially appreciate the practical workshops and quality materials.
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