ITIL® AI Governance
Customer experience. Build IT services that customers love.
Find out if ITIL® is for you. This introductory course will give you an understandable overview of modern IT Service Management, the service value system and key practices. No certification, no exam. Just a quick orientation in what ITIL® brings to practice.
What You Will Gain
- Quick overview of the ITIL® framework
- No certification required and no prerequisites
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Who It Is For
An introductory course for anyone who wants to quickly navigate IT Service Management and find out if ITIL® is the right choice.
Who It Is For:
IT managers, service desk leads, IT consultants and everyone who wants to quickly understand the basics of ITSM without having to jump straight into a certification program.
Typical Roles in the Course:
IT Managers: will gain a comprehensive overview of IT service management according to the world standard.
Service Desk Leads: will understand process dependencies and learn to efficiently manage support.
IT Consultants and everyone who wants to bring system to IT services – this course is a foundational certification for ITSM professionals.
Why This Course?
ITIL 5 – updated standard including AI, cloud and modern ITSM.
Open to everyone. Does not require prior IT experience.
34 ITIL practices for everyday IT service management.
Certification recognized by millions of professionals worldwide.
Options
A certificate that never expires. The exam? We cover it!
E-learning
17,500 CZK
Study anywhere, anytime. Interactive e-learning without compromises.
- Certification
- Official eBook
- 16h online course
- Retake course TX
- Basic templates
- Take2 (2nd exam free)
- MasteClass courses & library
- Lifetime ITIL Certificate
Standard
24,900 CZK
In-person training or virtual course with an accredited trainer from the comfort of your home office.
- Certification
- Official eBook
- 3x8h training
- Retake course TX
- Basic templates
- Take2 (2nd exam free)
- MasteClass courses & library
- Lifetime ITIL Certificate
PeopleCert +
28,390 CZK
You manage IT services and clients need you. Get the best without compromises.
- Certification
- Official eBook
- 3x8h with trainer
- Premium templates
- 2 practice test sets
- Retake course TX free
- Take2 (2nd exam free)
- MasteClass courses & library
- Lifetime ITIL Certificate
Custom Training
Individual
Workshop for 5+ people. No boring theory. Immediate application in real situations.
- Everything from PeopleCert+
- Best price guaranteed
- Simulation of your environment
- Focus on specific problems
- One-year support from TAYLLORCOX
Course Schedule
Block Duration
90 minutes
Teaching Hours
24 hours
Refreshments
Included
Exam
No exam
Course graduates will gain knowledge to manage IT services according to the ITIL® 5 framework. They will learn to navigate the Service Value System, practices and principles for effective IT service management. The course includes ITIL 5 Foundation eBook (also available in print).
The certification exam takes place on paper / online at an individual time after the course ends. Candidates receive a voucher with which they can book the final exam appointment themselves.
09:00 – 10:30
Introduction to ITIL® 5
- What is ITIL 5
- Service management concept
- Key principles
10:30 – 10:45
Coffee Break
10:45 – 12:15
ITIL Service Value System
- SVS
- Guiding Principles
- Governance
12:15 – 13:00
Lunch
13:00 – 14:30
Service Value Chain
- Plan, Improve, Engage
- Design & Transition
- Obtain/Build, Deliver & Support
14:30 – 14:45
Coffee Break
14:45 – 16:00
Exercises and Discussion
09:00 – 10:30
ITIL Practices I
- Incident Management
- Service Request
- Problem Management
10:30 – 10:45
Coffee Break
10:45 – 12:15
ITIL Practices II
- Change Enablement
- Service Level Management
- Service Desk
12:15 – 13:00
Lunch
13:00 – 14:30
ITIL Practices III
- IT Asset Management
- Monitoring
- Deployment Management
14:30 – 16:00
Continual Improvement and Exercises
09:00 – 10:30
Value Streams and Processes
- Creating value
- End-to-end delivery
10:30 – 10:45
Coffee Break
10:45 – 12:15
AI and Automation in ITIL 5
- Digital transformation
- AI-driven service management
12:15 – 13:00
Lunch
13:00 – 15:00
Mock exam
09:00 – 10:30
Introduction to ITIL® 5
- What is ITIL 5
- Service management concept
- Key principles
10:30 – 10:45
Coffee Break
10:45 – 12:15
ITIL Service Value System
- SVS
- Guiding Principles
- Governance
09:00 – 10:30
ITIL Practices
- Incident Management
- Service Request
- Problem Management
10:30 – 10:45
Coffee Break
10:45 – 12:15
Value Streams and Mock exam
- Value Streams
- AI and Automation
- Mock exam
Harmonogram kurzu
PeopleCert
We only offer the latest version of the certificate
TAYLLORCOX is an official ATO (Accredited Training Organisation) of PeopleCert. With us you have the guarantee of training and exams in the current valid version. A prestigious certificate and digital badge is part of the price. No extra costs. Plus:
Certification included in price
2 free practice tests as part of the training
Option to insure certification (guarantee)
Official exam can be taken as a dry run (Mock Exam)
List of Certificates
Valid:
Previous, Expired:
Always Up-to-Date Materials
The course includes everything and combines modern digital learning with a comprehensive PeopleCert ecosystem. This is the easiest way to get an official ITIL certification in the Czech Republic and Slovakia. The course price includes:
2x official practice tests and certification exam
Certificate in electronic form in English
Upon request, we will provide certified expert translation into other languages
It is also possible to purchase optional services:
Take2 - Exam insurance and option for a free retake exam in case of failure.
PeopleCert Plus Membership - Exclusive membership with access to digital resources, updates, Take2 and other benefits.
PeopleCert Exam Voucher Extension - Extension of voucher validity for another 6 months.
TAYLLORCOX Campus
The Most Modern Training Campus in the Czech Republic
With us you do not pay for an attempt, but for results. A well-run course means that the vast majority of managers succeed on the first try. This is contributed to by top experts (Approved Trainers) with extensive practice. The training environment is another guarantee.
In the center of Prague
On top with 360-degree views
The most modern campus in the heart of Europe
With unparalleled transport accessibility
Range of innovations: simulations, robots, Apple Vision Pro
98.9% Success Rate at Certification
The exam format corresponds to the international PeopleCert standard and ensures fair, objective evaluation.
40 questions
Time limit 60 minutes
Minimum score for success: 65%
Closed book (without open materials)
For non-native speakers 25% extra time
PeopleCert Plus Membership
Unlock Your Potential With Maximum Certificates
PeopleCert Plus is an exclusive membership that allows you to extend the validity of your certification without having to take a new course and exam. This way your professional qualifications will always be up to date. Additionally, you gain these exclusive benefits
Digital badge
Ability to retake tests
Free certification practice exam
Sample templates, materials and methodologies
Library with more than 150 paid resources for free
Success Is Built on Industry Leaders
Only our trainers are Accredited Trainers & Consultants. What we teach we successfully implement.
Michal Bosko
Approved Trainer
Petr Valenta
Approved Trainer
Lukáš Adámek
Approved Trainer
Frequently Asked Questions
Do you have questions about how the courses work or ITIL® certification? We have prepared answers to the most common ones.
Show More
What will you learn in the course?
First and foremost, you will master a comprehensive project management system that will guide you through the entire lifecycle. From the initial idea to its successful closure.
How does the exam work?
You can take the exam immediately during the course in paper form, or at any time in the following days from the comfort of your home online. In the case of an electronic exam, we will provide you with an exam voucher with instructions.
How long is the certification valid?
The PRINCE2 7 Foundation certification (just like all other versions and levels) is valid for exactly 3 years from the date of issue. After these three years have passed, you have three options to keep your certificate "active":
Take the exam again: You retake the Foundation exam.
Progress to a higher level: You take the Practitioner exam (this automatically extends your Foundation certification by another 3 years).
Earn points (CPD): Through paid membership in the MyAxelos program, you will continuously record professional development activities (minimum 20 points per year for 3 years).
Important note: If you do not renew your certification, it will not disappear completely. You will still be in the register (Successful Candidates Register), but with a note that your certificate is no longer aligned with current requirements (not aligned with current requirements).
In what language are the materials and exams?
Both the course instruction and exam are available in Czech, English, and other major world languages.
Is it possible to finance the course through the Employment Office?
It is possible to complete a retraining program as a Project Manager, which is fully funded by the Employment Office.
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ITIL® 5 FAQ
ITIL® 5 Unlock the Power
5 539 ratings
How Our Graduates Rate Us
What makes our references exceptional? They are not one-time events. People come back to us willingly and do not close the door on us.
Veronika K.
15.05.25
The best training I have completed so far. Excellent response to questions.
Tomáš T.
06.08.25
The course was well structured, contained practical examples from practice that facilitated understanding of the theory.
Tereza M.
Management Solutions
28.10.25
Very beneficial course with practical examples from real projects. The instructor was able to answer all questions and explain everything with concrete situations.
Radek B.
20.09.25
Excellent experience! The course gave me new knowledge and skills in project management. The instructor was very experienced and was able to explain everything in an understandable manner.
Petr N.
10.07.25
Very professional approach, excellent materials, and outstanding instructor. I definitely recommend it!
Pavel S.
IT Consulting Group
05.11.25
Professional approach, quality materials, and excellent instructor. The course exceeded all expectations and I obtained my certificate. Thank you!
Monika P.
Business Excellence s.r.o.
01.10.25
Excellent course with a professional instructor. The materials were clear and the practical examples helped me better understand the PRINCE2® methodology.
Martin V.
Projektové řízení a.s.
15.11.25
Excellent course with practical examples. The instructor was very experienced and was able to explain everything clearly. I definitely recommend it!
Markéta H.
DXC Technology
25.09.25
Excellent instructor, nice presentation
Lucie N.
10.11.25
Great experience! The course helped me better understand project management and apply PRINCE2® in practice. I especially appreciate the practical workshops.
Kateřina L.
Projektové řízení a.s.
10.09.25
Professional approach and high-quality instruction. The course met all my expectations and I obtained the certificate. I definitely recommend it to anyone interested in PRINCE2®.
Jiří K.
15.10.25
The course was very well structured and contained everything needed for successful exam completion. I appreciate the interactive approach and practical exercises.
Jana S.
Tech Solutions s.r.o.
22.06.25
The course met all my expectations. Practical examples and an interactive approach helped me understand the PRINCE2® methodology very much.
Hana K.
20.10.25
Excellent practical examples from real life. I appreciate the interactivity and engaging approach. Plenty of space for questions, Eda is simply a professional in the right place. Thank you!
David T.
IT Solutions
25.08.25
Excellent course with practical examples and interactive approach. The trainer was able to answer all questions and explain everything using real-life situations from practice.
Anna R.
15.08.25
Great experience! The course helped me better understand project management and apply PRINCE2 in practice. I especially appreciate the practical workshops and quality materials.
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