1. General provisions
These terms and conditions (hereinafter "Terms and Conditions") of the business entity TAYLLORCOX s.r.o., with headquarters at Na Florenci 35, 110 00 Prague 1, ID number: 27902587, registered in the Commercial Register maintained by the Prague City Court, file 125342, entry C (hereinafter "Provider"), govern the mutual rights and obligations of the contracting parties arising from or based on a business contract (hereinafter "Contract") concluded between the Provider and another natural or legal person (hereinafter "Customer").
The subject of the Contract is a business relationship between the Provider and the Customer, in which the Provider provides a service to the Customer for a fee. This service is determined by a public offer of the Provider through an Internet portal or based on a specific offer made by the Provider to the Customer.
These Terms and Conditions further govern the rights and obligations of the contracting parties when using the web presentation of the Provider located at www.tx.cz, or on other pages of the Provider, which are accessible through this page - for example, language versions, affiliate partners and others (hereinafter "Website").
It is possible to agree provisions that differ from the Terms and Conditions in the Contract. Deviating agreements in the Contract take precedence over the provisions of these Terms and Conditions.
The provisions of the Terms and Conditions are an integral part of the Contract. The Contract and Terms and Conditions are drawn up in the Czech language and are valid in the Czech Republic, according to Czech law. Disputes are decided by the competent courts.
The Provider may change or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations that arose during the validity of the previous version of the Terms and Conditions. If any provision of these Terms and Conditions or a contract concluded in the context of these Terms and Conditions becomes invalid, this does not automatically mean the invalidity of the contract as a whole. Rather, the parties are obliged to remedy the situation by contractually (by an addendum to the contract) agreeing on newly formulated terms so that the new provision respects the original intent of the contracting parties when concluding the contract.
The Customer is not authorized to change or otherwise modify the content of the Provider website, use the Provider images or logos without its prior written consent.
The Customer representative or authorized person to accept the service (typically an employee, participant), i.e., the person who actually uses the Provider services (hereinafter "Participant") is perceived by the Provider as a person authorized to accept such services. The Provider is entitled to take attendance of participants at individual events and require confirmation of participation by signing by the participant.
The store web interface contains a list of products and services offered by the Provider. The content, structure and course schedule are not binding and may change in accordance with accreditation regulations and requirements. The Provider binding offer always contains, in addition to the designation of the product/service name, also the price, which the Provider provides without value added tax. If the price is not stated, it is not a binding offer.
Offers and prices remain valid as long as they are displayed in the web interface. This provision does not limit the Provider ability to conclude a contract on individually agreed terms.
If the Customer orders products from the Provider through a reservation system that is part of the Provider website, the Customer is given the opportunity to check and change the data entered into the order before submitting such an order. The data provided in the Customer order obtained through a registration form are considered by the Provider to be correct and undistorted. The Provider will immediately upon receiving the order confirm the receipt of the order with a confirmation email to the address provided by the Customer when making the reservation.
The Provider is always entitled to ask the Customer for additional confirmation of the order depending on the nature of the order (for example, in writing or by phone). The Provider sends the Customer a confirmation of receipt of the order.
Both the Provider and the Customer are entitled to terminate the order at any time before the service begins. However, this provision does not affect the Provider accounting of a cancellation fee.
The Customer acknowledges that the Provider is not obligated to enter into a contract with persons who have substantially violated the Terms and Conditions or the terms of a contract concluded with the Provider in the past.
The Customer agrees to the use of remote communication tools when concluding or performing a contract. The costs incurred by the Customer when using remote communication tools in connection with the conclusion or performance of the contract (Internet connection costs, telephone call costs) are paid by the Customer.
The Provider reserves the right to reschedule events in the calendar. However, this change will always be discussed with already registered participants.
2. Price and payment terms
The price for products and services provided by the Provider as specified in the concluded contract (hereinafter "Price") may be paid to the Provider in the following ways:
cashless payment by credit card,
by installments based on an agreed installment schedule,
by transfer to account no. 4556253001/5500, held at Raiffeisenbank (hereinafter "Provider account").
In the case of cashless payment, the Customer is obliged to pay the price together with the payment variable symbol. The Customer obligation to pay the price is fulfilled at the moment the amount is credited to the Provider account or the price is paid in cash or an installment agreement is concluded.
Payment of the price by the Customer is made on the basis of an invoice - tax document and must be made within the validity of this document. The Customer is entitled to request an installment agreement.
The Provider will conclude an installment agreement with the Customer for a maximum period of 5 years, with the Customer determining the amount of regular installments. The installment agreement is concluded by the person who directly participates in the provided service, i.e., the Participant.
Any individual discounts provided by the Provider to a specific Customer cannot be combined with discounts publicly offered by the Provider through the media and Internet.
The tax document - invoice will be issued by the Provider to the Customer after the service is provided and will be sent to the Customer address. Electronic delivery is preferred.
The Customer is not entitled to request financial compensation related to participation in seminars and exams (travel, accommodation, lost profits, etc.).
If the output of the provided service is a certificate of completed training, audit, certification, etc., the Customer is entitled to request the transfer of this certificate only after complete payment of the price for the provided service.
A Participant who concludes an installment agreement in addition to the Customer and receives services from the Provider (was its direct consumer), is liable to the Provider for the collectibility of the receivable from the Customer arising from the installment agreement.
The price of closed courses is always calculated individually and depends on licensing conditions. The discounted price of open courses published on the website www.tx.cz is calculated from a minimum of 6 participants. If the number of candidates is lower, the Provider reserves the right to recalculate the offered price.
The payment gateway provider is ComGate Payments, a.s. You can direct payment inquiries to ComGate Payments, a.s., Gočárova třída 1754/48b, Hradec Králové, email: [email protected], tel: +420 228 224 267.
3. Organization, change or cancellation of events
Submitted applications are binding, but are not confirmation of a place in the course. By sending an order, the participant agrees to the acceptance of these Terms and Conditions. Acceptance of the order occurs by written, email, or telephone confirmation from the Provider, together with organizational information.
The Provider reserves the right to cancel the event in the following cases:
no later than 7 days before the event if the event is not filled with the required number of participants or if the date is reserved for a closed event,
due to the illness of the trainer or other serious obstacles preventing the trainer from teaching,
if a participant registers for multiple courses under discounted pricing conditions (marketing campaigns, promo discounts, intro training), participation is allowed at a maximum frequency of 1 course per month,
event realization will be prevented by another obstacle (e.g., accident at the event venue, work-free days, insufficient attendance, force majeure, etc.).
If the Provider cancels the event, it is obligated to notify the customer in writing, by email, or by telephone without unnecessary delay.
If the Provider cancels the event, it is obligated to offer the customer participation in the event on an alternative date. If the customer does not refuse to participate in the event on an alternative date within 2 business days of receiving the Provider offer, it is deemed that the customer accepts participation on the alternative date. However, the Customer is entitled to request the service to be provided on an alternative date, within 12 calendar months from the day the bound ordered service was to be first provided by the Provider. The Provider will offer the Customer an alternative date for providing the same service only upon the Customer request, but no later than on the business day preceding the day when the service is to be provided by the Provider.
If the customer refuses to participate in another course or if it is not possible to hold the event on an alternative date, the Provider is obligated to refund the customer the paid price for the event.
If the Customer or Participants cannot attend the event on the ordered or alternative date, the Customer is obligated to notify the Provider without further delay.
Fees for date changes:
change of date more than 10 business days before the event is free of charge,
change of date 7 to 9 business days before the course is subject to a fee of 20% of the total course price,
change of date 6 or fewer business days before the course is subject to a fee of the purposefully incurred costs (licensing fees, material fees, certification exam fees, trainer costs, travel, etc.).
Change of participant may be made free of charge.
Cancellation fees:
9.1 Cancellation fees for paid events:
customer cancels participation more than 22 calendar days before the event: 0%,
customer cancels participation within less than 21 calendar days before the event: 50%,
customer cancels participation within less than 14 calendar days before the event: 100%.
9.2 Cancellation fees in case of participant not being charged the event price:
The Provider may also organize events where the participant does not pay the fee. These may be events within marketing support, etc. The Provider primarily bears the costs of organizing these events, but only provided that the properly registered participant actually participates in the event.
If a properly registered participant does not participate in the event, they are obligated to pay a penalty fee in the following amount:
customer cancels participation more than 10 business days before the event: 0,- CZK,
customer cancels participation more than 5 business days before the event: 500,- CZK,
customer cancels participation within less than 5 business days before the event: 1,500,- CZK.
The penalty fee is due upon cancellation of participation or non-participation in the seminar, unless the Provider is notified of participation before the deadline.
The Provider always confirms the Customer order. It does so in writing by email to the email address provided by the Customer in the order.
The Customer acknowledges that they are obliged to provide personal data correctly and truthfully and that they are obliged during the period of service provision to promptly inform the Provider of any changes to their personal data. The Provider is not responsible for any incorrect entry of Customer personal data on certificates, which resulted from personal data provided by the Customer.
Absence of a participant in a provided service (even temporary) at already paid seminars or trainings does not result in a claim for a refund of the price for the provided service, nor for subsequent discounts in case of repeated exams.
If the Provider withdraws from the binding order, it will refund the Customer the paid portion of the price.
The Customer is not entitled to request electronic versions of contract documents from the Provider. The Customer is obligated to respect that all contractual documentation in electronic form, as well as the content of the website, is subject to the Provider intellectual property.
A course participant whose course includes a TAYLLORCOX certification exam acknowledges that the deadline for taking this exam is 6 months from the last day of the course.
For open courses, the trainer assignment to a given training is within the purview of the provider. For closed courses, the trainer is chosen based on consent given by the customer.
4. PeopleCert / AXELOS certification
The Customer acknowledges and agrees with the following changes within PeopleCert certification, effective from February 1, 2022.
Online Proctoring is the only possible way to take a PeopleCert / AXELOS exam.
The respective official eBook (core guidance) is offered with each voucher for the Foundation level certification exam and ITIL 4 methodology.
The PeopleCert authorization body does not allow certification bodies to resell eBooks as part of Practitioner level exam vouchers, nor as a separate item. The Provider therefore does not provide the respective eBook as part of a Practitioner level training order.
If ordering an add-on certification exam as part of training, the Customer must place an add-on order with the Provider by the first day of training. Add-on insurance for a given exam cannot be added later with the Provider after the first day of training.
If ordering an add-on certification exam as part of a standalone certification exam order without training, the Customer must place an add-on order with the Provider at the same time as the certification exam order. Add-on insurance for a given exam cannot be added later with the Provider after placing the certification exam order.
In case of failure in a certification exam, when the Customer did not have purchased certification exam insurance, it is possible to order a new certification exam voucher from the Provider.
5. Additional rights and obligations of the contracting parties
The Customer acknowledges that they are obliged to provide personal data correctly and truthfully and that they are obliged during the period of service provision to promptly inform the Provider of any changes to their personal data. The Provider is not responsible for any incorrect entry of Customer personal data on certificates, which resulted from personal data provided by the Customer.
When using the store web interface, the Customer is not allowed to use mechanisms, software or other procedures that could have a negative effect on the operation of the web interface. These pages may only be used to the extent that does not disadvantage the rights of other Provider customers and which is in accordance with its intended use.
Both the Customer and the Provider are bound when concluding and performing the contract by the provisions of Section 1724 and following of Act No. 89/2012 Coll., the Civil Code.
In case of concluding an installment agreement, the Customer acknowledges that the financial increase in price is appropriate given the fact that the Provider provided the possibility to pay the price solely upon the Customer request.
In case of a complaint or claim, the Customer contacts the Provider in writing. Complaints are answered within 48 hours.
6. Personal data protection and sending commercial messages
Protection of personal data of the Customer and Participant is carried out by the Provider in accordance with the provisions of Act No. 110/2019 Coll., the Personal Data Processing Act, in its current version, as well as the new legal regulation for personal data protection according to the Regulation of the European Parliament and Council of the EU 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).
In the course of providing services, personal data will be processed that are necessary for the registration of an internationally accredited exam, or data that are necessary for the issuance of a certificate. These are in particular data that identify the graduate (Customer), such as: first and last name, address of residence, identification number, tax identification number, email address, data provided by the participant when present, including signature, telephone number and information on requested inquiries, executed orders (hereinafter all together as "personal data").
The Client contact details will be further used for sending information related to the validity of certificates or accreditation changes. All instructions are governed by the personal data processing procedure.
The Customer acknowledges that they are obliged to provide personal data correctly and truthfully and that they are obliged during the period of service provision to promptly inform the Provider of any changes to their personal data. The Provider is not responsible for any incorrect entry of Customer personal data on certificates, which resulted from personal data provided by the Customer.
The Provider may entrust the processing of the Customer personal data to a third party as a processor.
The Provider keeps personal data in electronic form within the Provider information system and in paper form within the documents provided by the Customer, for at least as long as the Provider is obliged to keep accounting documents in accordance with Act No. 563/1991 Coll., on Accounting.
The Customer confirms that the provided personal data are accurate.